If you have purchased support, you can contact Openmake Software Support at 800.358.8049 (International 312.440.9545).
You can also open a ticket from the OpenMake support site by going to: http://support.openmakesoftware.com/jira/secure/Dashboard.jspa
You will need an ID to open a ticket. Contact the Openmake Support line as indicated above to request an ID.